Thanks for posting in the Community, RachPS4.
It's good to hear that you were able to update the employee super fund details on file. Let me add a few trouble shooting steps to help you process super batch to the new super details of the employee. Here's how:
- Click on the Payroll tab.
- Click on the employee name from the list.
- Click on Super Funds.
- Select Update Contributions.
- Select Yes or No depending on whether the employee wants the super fund updated for unprocessed contributions.
Once done, the new super fund details should be used when processing new super batch for unprocessed contributions.
If the issue persists, I recommend contacting the Customer Care Team. That way, they can take a look of your current settings in a secure way.
Drop by again in the Community if you have other questions about QBO. I'm around to help you.
