Hi Leigh78,
Thanks for getting back to us.
Have we tried using a different browser or new incognito window? Let's perform some basic troubleshooting steps to isolate the behavior encountered in your QuickBooks Online account. To start with, use a new incognito window or a different supported browser. Using an incognito window does not store any data file.
Here's how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Then, log to QBO and access your pay schedules once more. If that resolves that the problem, let's clear cache on your browser to avoid experiencing unexpected behavior.
If the issue persists, I recommend contacting our Customer Care Team through Chat or Phone support. That way, they'll be able to asked for your details in a secure form and escalate the issue if needed to.
To contact support, click on the Help (?) in QBO and click on Contact Us.
Know that I'm always here to support you in all your tasks in QuickBooks Online.
