Hi there,
Thanks for joining the thread. Did you open or viewed the ABA file prior to uploading into your internet banking? Let's performs some troubleshooting steps to isolate the situation encountered. Here's how:
1. Clear Cache Cookies on your browser.
2. Change browsers like Chrome, Edge or Safari. Or use new incognito window.
3. Unlock and refinalise the pay run to generate a new ABA file.
4. Make sure there is no changes in the Payment Files details.
I recommend not viewing the ABA file as well as it might change the format. In the meantime, you can manually make the payments directly to the employee's bank.
Check also this link to see the instructions on how to upload the ABA file for each bank provider:
If the issue persists, please contact our Customer Care Team. That way, they'll be able to further check the error encountered when paying ABA files.
