Hi accountmanager-f,
Thanks for posting in the Community! We haven't received reports from other users encountering such behavior in QuickBooks Online. Your browser's cache might be causing the issue where you're unable to delete an unfinalised pay run. A typical browser uses a cache of memory to work efficiently and load pages faster, but as data collects it can cause unexpected results.
Let's begin the troubleshooting by logging into a private browser. They don't pull information from their cache of memory, instead loading pages using fresh data (making it the best place to start troubleshooting).
The steps vary per browser used:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If the private browsing session works fine, you'll need to go back to your regular browser and clear its cache by following the steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online.
If you're still unable to delete a pay run, please don't hesitate to reach out our Customer Support Team to verify and further check your account.
Feel free to post again if you have any other questions, we're here to help you. Have a great day!
