tracynz
Level 3

Payroll and STP

Hi.

I am having an issue with the Payroll CoA as I cannot select my default accounts. Nothing was able to be imported from Quickbooks and nothing is able to be selected from the drop down in the default accounts section.

I have spoken to Customer Support and they advised to disconnect from Keypay and re-connect, but it appears that the user cannot fully disconnect from Keypay. You can disable it, but it automatically connects again when you access Employees.