Hi Tania,
Thank you for getting back to us on this.
Based on what you mentioned, it is a bit hard to determine why it happens.
I would suggest contacting our support team so we can take a better look with you in the payroll setting over a screen-share session. Please found the contact details of our support team in the link below:
https://help.quickbooks.intuit.com/en_AU/contact
Thank you and please let us know if you require any additional assistance.
