TP22
Level 1
‎February 05, 2021 09:51 AM

New employee hours not calculating correctly on first pay run

I have a new employee who started a week ago.  In Default Pay settings I put her standard hours as 38  per week, 7.6 hours per day, but when I do the first payrun, her hours are only calculated as 27.14 for the first week.  Why does does happen and how can I fix it?   

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Intuit Zac
Content Creator
‎February 05, 2021 01:04 PM

Payroll and STP

Hi TP22, 

 

Thank you for your question and welcome to our community!

 

May I confirm under the Pay Rates session in this employee's details, how many units were put in for her pay, please? 

 

Thank you and please let us know. 

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TP22
Level 1
‎February 05, 2021 10:18 PM

Payroll and STP

Hallo.  Thank you for your response.  It is set at 38 hours, but the pay run only calculates 27.14 hours.   I know I can override it manually, but don't understand why it happens.   

 

Kind regards

Tania

 

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Intuit Zac
Content Creator
‎February 08, 2021 09:35 AM

Payroll and STP

Hi Tania, 

 

Thank you for getting back to us on this. 

 

Based on what you mentioned, it is a bit hard to determine why it happens. 

 

I would suggest contacting our support team so we can take a better look with you in the payroll setting over a screen-share session. Please found the contact details of our support team in the link below:

 

https://help.quickbooks.intuit.com/en_AU/contact

 

Thank you and please let us know if you require any additional assistance.

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