Hi Kristine,
Many thanks for your suggestions, but unfortunately none have worked (F5 refresh, clear cache, different browser). Note: I use Chrome normally but tried Firefox.
Odyssey Accountants migrated my data from Reckon Accounts desktop and we've confirmed that employees have been loaded to my QBO file (I can see all 10 employees in the Employee Contact List report). However, when I click on Employees tab in QBO I can only see one of the employees.
Odyssey checked further and found that employees on my QBO file have not linked with KeyPay. They recommended contacting QBO support for further assistance.
Any suggestions please on how I can link them up (QBO & KeyPay) so all employees are visible in QBO>Employees tab? I am not able to do my first pay run until they are linked.
Thanks in advance.
Regards,
Neil
