Hi sortedcom, 

Thank you so much for reaching out. We may need to see the error to be able to give you some more guidance around this. 

Are the emails being sent to a business domain that may be blocking them? 

As you won't be able to post your email address or company information on the Community page can you please contact the Support Team to investigate further. 

Thanks,

Rebecca 

One of our client's is having the same issue. I have attached a screen shot of the message they receive when trying to open their payslip.

Hi BecDBC, 

We would like to capture the message your client is seeing that will help us determine if it is file specific. It would be best please to reach out to our friendly support team so we open a case and investigate further. I'd encourage you to click here so we can get the process started. 

Thanks, 

-STeven

Thanks Steven. I've already made contact through support and they are looking into it for me.