Hi Jordan
This is perhaps due to setup
- Click Employees
- Click Payroll Settings
- Click Details
- Click Leave Categories
- Click the Leave balance you wish to be added to the Payslip
- Ensure the box Hide accruals from pay slips and Hide balances from pay slips and in employee portal are not ticked
- Ensure Automatically Accrues is ticked
- Click Save
If the the setup was correct then Id recommend reaching out to Keypay for support you can email them at: support@yourpayroll.com.au
Hope this helps!
