Hi Sammy8,
This status indicates that we have not received a Successful response from the ATO and the Pay Event has timed out after multiple attempts to lodge. If you have since successfully lodged another Pay Event, you can disregard this as the new Pay Event will bring across the year-to-date figures including the failed event. If you have not, you can lodge an Update Event to be sure the ATO holds the up-to-date information:
- Select Employees from the left-hand menu.
- Select the Reports tab.
- Select Single Touch Payroll (found under the ATO Reporting column).
- Select the Create Update Event button.
- Select the appropriate Financial Year and Pay Schedule, then select Create.
A list of all employees related to that pay schedule (in other words, who were included in the failed pay event) will appear on the screen along with the year-to-date payroll details. You can then follow the prompts to Lodge with the ATO.
-Kass
