Hi glenblittle,
Thanks for reaching out in the Community! A common reason that the personal details may not be accepted is if the employee's address isn't able to be located (this uses the Google Maps feature which may or may not recognise the address). Try entering in another address such as your own to see if you will be able to continue. You can change this once the employee has been created and added to your books by simply selecting their name and updating their information.
To eliminate an issue with your browser, you can also try clearing the cache to be sure there is no old or invalid data that is restricting you from what you need to do. We'd suggest using Chrome for the best experience with QuickBooks Online, and you can do so by:
- In Chrome, hold down Ctrl+Shift+Delete and a pop-up will appear on your screen. You can also access this by selecting the Chrome menu (top right corner, three dots in a vertical line) and clicking More Tools, then Clear Browsing Data.
- Select the option 'clear cached images' and make sure the other two options are unticked.
- Select the time range All Time, then Clear Browsing Data.
- Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.
I hope the options provided resolve the issue, however if you are still experiencing difficulties please feel free to reach out to our Support Team directly on 1800 046 038. They will be more than happy to record this particular use case and get eyes on the situation to assist you further.
-Kass
