Payroll and STP

Hi noooooo,

The ATO has advised their standard payroll event lodgement processes in 72 hours. If the pay event status is still at 'Submitting to ATO' several days later, please reach out to our Support Team directly so they can investigate and escalate as necessary. You can contact them at 1800 046 038, or by:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the required information.

-Kass