Thank you for getting back and providing us with more details of the concern that you're having, @Nonee.
Since you're still having an error after trying the steps provided by my colleague above, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment and help you in resolving it.
Follow the steps below on how to reach them:
- From your QuickBooks Desktop account, click the Help menu at the top.
- Select QuickBooks Desktop Help.
- Provide some information about this concern in the search box.
- Click the Contact Us link at the bottom of the window.
- You'll now be provided with a few support options.
You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.
Here's also more information on how to use your backup company file to restore your company file in QuickBooks Desktop: Restore a backup of your company file.
Let me know if there is anything else that I can help you with your company file. I'm always here ready to help. Have a wonderful day!
