I followed these instructions, several times, several ways. Everything works, except now the total transaction amount for the vendor that gave the refund is now incorrect at the bottom of the vendor transaction list. Three new line items are added after recording a refund: Bill Payment, Deposit and Vendor Credit. The refund amount shows up twice, reducing the total of the transactions in the transaction list for the vendor by twice what it should be. The refund credit is shown in the Deposit line item, and shown again in the Vendor Credit line item. The Bill Payment line item shows a zero dollar amount. I have not been able to fix this, nor am I sure if this even needs fixing.
QUESTION: Is this going to cause a problem in other parts of QB?
If you don't know the answer then just say so, or go find someone who does, but please don't copy and paste a canned response or link to a generic article. I have spent way too much time trying to sort this out already.
Thank you.
