Hello, bobkc.
I'd like to chime in and ask some additional details regarding the options.
What version of QuickBooks Online are you subscribed to? Are the 2nd and 3rd options grayed out? For the time being, let me add some info about the billable expenses feature.
The make expenses and items billable is currently available in QuickBooks Online Plus and Advanced. If you have this version but can't select the options, we can do some basic troubleshooting steps.
When you visit a website, the information is saved in your cache, and over time these data can get corrupted due to several reasons. Whenever it happens, it can easily lead to issues like blank pages, connectivity, and what you are experiencing now.
To rule this out, let's open an incognito or private browser. When using this mode, your browsing history, search history, and cookies are not saved, which helps identify any browser-related problems.
Here are the keyboard shortcut:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Then, sign in to your account and go the Gear > Account and settings > Expenses. If you're able to turn on the 2nd and 3rd settings, let's go back to your regular browser and clear its cache. Clearing your browser's cache is always a good idea because it helps your applications run better on your computer. Important: Please be sure to close the browser and restart it after clearing the cache and cookies.
Additionally, you can use a different supported browser.
Please keep me updated about the result. I'd be glad to assist you out again. Take care and stay safe.
