Hi there, @ebricks.
Thanks for following up with us and letting us know that the steps my colleague provided above aren't working for you.
To clarify, are you using Intuit envelopes, or are you using another brand? If you're using another brand, this could be the reason the addresses aren't lining up the way the need to. It'll depend on the size you've purchased, etc. to have it fit correctly.
If you're certain you have the correct size envelopes, I recommend contacting our Technical Support Team. This way, an agent can review your account in a secure environment and investigate this matter further.
I also wanted to include our help article to purchase new envelopes, should you need it in the future:
Please feel free to let me know if you have any quesitons or concerns. Take care!
