I am in the same boat. I moved from Quickbooks Enterprise to Quickbooks Online Advanced. I have 18 employees using QB online on their individual desktop computers. I want them to be able to receive physical credit card payments at their desktops. Therefore, I called quickbooks support, they sent me 5 card readers that can accept chip and swipe only, they said the black round hockey puck style that also has the apple pay and tap feature would not be compatible for my desktops. $250 + $149 2-day shipping later, the readers are only good for "gopayment" from bluetooth phones. Called support again, they said the black round hockey puck will work so you can accept chip and tap. This time ordered 2 ($129) later. Guess what, still won't work on a desktop. Only for "gopayment" via cell phone. I am fed up with support that does not have any real expertise, but instead reads off of a screen the same information we can get if we did the leg work. What are y'all good for if we continue to order these products that are not doing what we clearly asked for them to do. It is frustrating, time wasting, and regretful to still be at the same point; which is not being able to accept a payment properly in 2022. Credit card companies do not side with the merchant if the credit card is keyed in or swiped (both the only options via a desktop computer that quickbooks online offers)
I will go back to accepting my credit cards through merchant card terminals and manually entering the "receive payment" on quickbooks. QUICKBOOKS/INTUIT, when y'all get your act together and make your merchant service abilities include having a USB attached card reader that can accept swipe, chip, and tap feature. You will have many business owners move to your company for merchant services in lieu of using 3rd party merchant service.
