Other questions
Hi there, @linkasink1.
Thanks for taking the time to reach out to the QuickBooks Community for support.
To clarify, are you using the Admin username and password when entering it into the QuickBooks File Dr? For example, the username should say Admin, and then your password should be the admin's password.
If you're using the Admin credentials and still running into this issue, it could be that your Admin user is broken. Don't sweat. You can resolve a broken Admin user by changing the password. Since you've stated you can log into the company file, you can change the password from your Company menu. I've included some steps to change the password below.
- Log in as the Admin user.
- Click on the Company menu.
- Choose Change your password.
Just in case you're not using the Admin's profile, you can also change the Admin password from the sign-in screen. For additional details about this process, check out Reset your password in QuickBooks Desktop.
Once the password has been changed, let's try rerunning the QuickBooks File Dr.
Please let me know how it goes. I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Take care!
