This isn't the kind of service we want you to experience, RJC.
First, let's make sure you have updated QuickBooks to the latest release. Then email yourself a test transaction.
If you get an error message, you can open your online email service to review your email settings and filter preferences. Your email from QuickBooks may be blocked by accident. You can check the article for reference on how to make it work: Fix webmail password issues in QuickBooks Desktop.
On the other hand, if you email pay stubs from QuickBooks Desktop, they are delivered as password-protected PDF attachments to increase the security of the employee information.
An employee's password is composed of:
- The first 4 characters of the employee's last name. These 4 characters are always lower case.
- The last four digits of the SSN.
For reference, see these details in Step 3: Email pay stubs through this article: Email pay stubs from QuickBooks Desktop. From there you can take note of the passwords so you can share them with the recipients.
You can also follow the troubleshooting steps found in this article: QuickBooks Desktop won't open, has stopped working, or not responding.
Reach out to me if there's anything else you need. I'll be here to keep helping. Take good care!
