ShiellaGraceA
QuickBooks Team

Other questions

Great to hear it's working, @glaciator.

 

I'm here to ensure that you won't encounter the "network connection error". Some of the possible reasons for connection error are the following:

 

  • Windows firewall and other internet settings are blocking the QuickBooks file to access the required ports.
  • The Network Descriptor (ND) file is missing or corrupted.
  • The hosting computer is in standby or hibernation mode. This may interrupt your connection due to which you cannot access the company files.
  • Your server connection is interrupted.
  • QuickBooks installation files are corrupted.
  • Multiple QuickBooks database service windows are in use.
  • Your QuickBooks company files are damage

 

To get that resolved, you can download and run our QuickBooks Desktop (QBDT) Tool Hub. This tool help fix problems and errors in QBDT. Let me guide you how:

 

  1. Close QuickBooks.
  2. Download the QuickBooks Tool Hub. Then, save it on your Desktop.
  3. Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
  4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  5. From the launchpad, click Network Issues.

 

This process will take 2-3 minutes to complete. Once done, restart your computer and try sending an email in QBDT again. 

 

For details about the tool, check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Additionally, here's our help content with topics and articles about QBDT. Just choose a title that'll fit your concern.

 

Don't hesitate to reply to me anytime if you have follow-up questions or concerns with emailing transactions. I'll be happy to answer them for you. Take care and be safe.