Thanks for your reply. i tried every thing you mention and nothing worked. I called for support and got a claim # and although the gentleman was concerned and tried, he was not able to render any help. He finally suggested uninstall and reinstall. i did not try that. I discussed the procedures with our server I T man and he reviewed the settings and procedures that Intuit has suggested, double checked me to see that Internet explorer was in accordance with their requirements. Then he said there is one major setting they did not address and he set it and we tested. it appeared to be the fix. I will retest as soon as i have a minute, but on a quick test, it verified payroll and pulled down updates so it was connecting. Solution: open Internet Explorer, click on Settings (gear), choice internet options, choose programs tab, choose the selection "always in Internet Explorer". Be careful not to choose the selection that looks like it except it adds "..on the desktop.
