Thank you for turning to the Community about your concern, mdpho.
I’m glad to know that you didn’t let the person who contacted you access your computer. This prevents them from getting Personal Identifiable Information (PII). Let me guide you to the right support who can properly address your concern.
We always protect customers’ privacy, confidential information, and property. Please know that Intuit won’t reach out to you to fix a problem with your computer. Thus, I recommend contacting our Intuit Security Support to report the issue.
Also, our specialists will guide you on how to avoid customer support scams. You can reach them here: Intuit Online Security Center. Then choose the Contact US menu.
You can bookmark this article in your browser for additional resources: Identify suspicious activity, phishing scams, and potential fraud. It provides detailed information on how to recognize official Intuit correspondence and websites.
The links below contain tips to help keep your information safe. You’ll also learn how we store your data.
Reach out to me again if you have additional concerns about the security of your account. I’ll be right here to assist further. Have a good one.
