I am at my wits end with Quickbooks and their "support."
I signed up for Live Bookkeeping and was told this process would be easy.
I had a bookkeeper assigned to my account but never got a chance to have that initial call to set everything up. Ive tried to schedule a call but I keep getting an error. Ive tried on multiple computers and on different browsers to no avail. Even had a support member "Bob" try to trouble shoot through screen sharing using "smart look" and he couldnt help. Ive spoken to over 6 different "support" agents all saying they are "escalating" and to expect a call and email. I have not received not one call or email.
To make matters worse, "Teresa H," the bookkeeper that was assigned to my account has not responded to ANY of the messages I've sent her.
I am so incredibly frustrated and disappointed with Quickbooks and their inability to provide the basic service they promised & I paid for. At this point, Ive even asked to cancel my live account but, again, support agents regurgitate the same script and are unable to offer actual support and have to "escalate" everything so the Live Bookkeeping department.
A department with no phone number or email for contact.
This has been a serious detriment to my small business, so stressful and a complete waste of my time. Quickbooks is not the company they advertise and not the company I thought they were.
If anyone can give me any suggestions on what the heck to do, I would greatly appreciate it.
Thanks.
