Hello, DebsBoykinFarm.
Thank you for reaching out here in the Community. I appreciate the steps you've performed to isolate the issue.
As an initial step, I recommend keeping your QuickBooks up-to-date to fix some commonly known issues. Here's how:
- Go to the Help menu, then select the Update QuickBooks Desktop tab.
- Go to the Update Now tab. You can select the Reset Update checkbox to clear all previous update downloads.
- Select Get Updates to start the download.
- When the download finishes, restart QuickBooks.
- When prompted, accept the option to install the new release.
If you have and you're still experiencing the issue, I recommend running the Verify Rebuild tool. This scans your company files for issue and self resolves them immediately. Let me show you how.
To Verify:
- Go to the Window menu in your QuickBooks Desktop (QBDT).
- Select Close All.
- Then go to the File menu.
- Select Utilities.
- Click Verify Data.
To Rebuild:
- Go to the File menu.
- Select Utilities.
- Click Rebuild Data.
You can also read this article for more details: Verify and Rebuild Data in QuickBooks Desktop.
Give this a try and let me know how it goes. Post again in the Community if you need anything else, I’ll be more than happy to help. Wishing you and your business continued success. Take care!
