Hello,
I just received my new card reader in the mail.
Opened the package and charged the reader.
Turned it on and got the HELLO message, so far so good.
Made sure Bluetooth on my iPhone was turned on.
Opened the GoPayments app.
Went to settings > Card readers > Connect new reader.
New card reader found. Select 'Connect to reader'.
Reader shows 'Connected' as expected.
Immediately I get the following error in GoPayments: "Can't connect to reader, make sure your reader is compatible, then turn it off by holding down the power button. Turn it on and try again."
Then the reader shows 'Disconnected'.
I have tried this multiple times, removed the reader from my Bluetooth list and tried again.
How do I get a replacement for this one, as it is broken obviously.
iPhone is up to date:
iPhone 11 Pro Max
Software version: 15.3.1
GoPayments up to date version: 22.02.0-n
I have uninstalled both GoPayments and QuickBooks apps from my iPhone and reinstalled them. This does not work.
I have restarted my iPhone as well, this does not work.
I have done ALL the suggestions on this help board. I have spent over an hour trying to find out the issue and fix it. NOTHING is working.
Please let me know how I can get a replacement. Or if anyone has ANY new ideas on how to fix this issue.
Thanks in advance for your help.
Regards,
RJ
