I appreciate you joining in this thread, CTID.
For the best performance, it's generally recommended to use Google Chrome when accessing QuickBooks Online. To get this sorted out, you can press the F5 key on your keyboard to refresh the page.
Once done, you can go back and open an item. If you're still getting the same result, you can access your account via the incognito portal. You can use these shortcut keys depending on the browser you're using:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
Once signed in, access your items from there. If you're able to do so, let's clear the browser's cache on your regular web browser or you can press CTRL+Shift and Delete key on your keyboard altogether.
However, if the problem persists, I would advise you to get in touch with our QuickBooks Online Support to have this investigated.
Additionally, I recommend visiting this link: Account Management. These will provide links about managing your QBO account, income, expenses, inventory, and running reports.
I want to ensure you're able to get back to business, so please feel free to let me know how it goes. Cheering you and your business to continued prosperity.
