Greetings, @ACES050614.
It's great to see a new face here in the Community. Let me point you in the right direction to get this resolved.
I suggest contacting our Customer Support Team so you can utilize their screen share tool. They'll be able to walk you through some additional steps to fix this problem. Here's how:
- Go to the Help menu.
- Choose the QuickBooks Desktop Help option.
- Click the Contact Us hyperlink.
- Give a brief description of the issue and hit Let's talk.
- Scroll down and hit Let's talk.
It's that easy!
Keep me updated on this problem. I want to ensure that you're able to get back to running your business. Have a splendid day!
