It took well over four weeks and many, many, many frustrating hours spent on the phone with various representatives who kept giving me "the case is being escalated" excuse repeatedly. Every time I called, they had to "open another case" yet again. I called almost daily and threatened a lawsuit before the funds were FINALLY released - more than four weeks after Merchant Services took our customers' money. I asked if they would at least consider waiving the processing fees since they collected interest on our money for well over a month. Of course that didn't happen and by the time we finally got the funds deposited into our account we were just so relieved to finally receive our money that we didn't pursue it any further. But I think the class action lawsuit is a great idea since Intuit QuickBooks Merchant Services seems to have no problem at all with pulling this stunt repeatedly on their customers.
