Other questions

I appreciate the screenshot you've provided, Medexhco.

To get this sorted out, you'll want to ensure your journal entry is correct (debit & credit). I'd suggest working with your accountant to help guide you in applying this transaction to your open invoice.

Additionally, you might want to visit this article: Give your customer a credit or refund in QuickBooks Desktop for Windows. This will provide you with steps on how to enter and handle credits in QuickBooks Desktop.

Kindly update me on how things go by adding another comment here. I want to make sure you're all set, and I'm here if you need further guidance. Have a great day!