My Company uses QB Enterprise and Tsheets (now QBTime). Along with everyone else, I too am having issues syncing our payroll and PTO data to QB Time. I was offered a workaround using the "update web services" method, but this doesn't work. PTO, pay-rate data does not end up in Quickbooks Time.
My Company has been forced to manually input everything when running payroll for months. No information has been provided to us about a fix or timeline. In fact, when calling into Customer Support, I'm met with deflection... "there will always be problems, but keep calling in" and "Just like Apple iPhone has bugs, this is no different" -- well actually it is different. Apple would have fixed an issue this large by now and if not, the messaging to Customers would have been useful and timely.
At this point, what value does Quickbooks Time offer? All of the value is gone IMO.
Sorry if I seem frustrated. I am. I work in Tech, so I get that issues like this happen, BUT the Customer expectation setting from Intuit related to this issue is non-existent and I believe we deserve better.
Josh, CEO
Internet Service Provider
