I am 100% fed up and disgusted with Intuit Merchant Services. Three different batches, totaling over $56,000 have been "withheld" for over three weeks now. I have called repeatedly and spent hours and hours on the phone with service reps and I keep getting the same response: the case has been escalated for review, which can take up to 48 hours, but we should see the funds deposited into our checking account within a few days. Every time I call, they open a whole new case and assure me that the case is being escalated; nobody is ever able to just tell me the status of the original case, or the additional ones that were opened. It has now been over three weeks now, and the $56K is still being withheld. We have already paid for the merchandise and shipped it to our customers, with the expectation that we would receive the monies collected by Intuit Merchant Services. I am starting to wonder if we need to just hire an attorney and sue Intuit to get the money that is owed to us.
