Hi there, @kpip.
Currently, we have an ongoing investigation (INV- 64678) about not being able to do a local backup with QuickBooks Online Advanced to Google Drive or Dropbox. Rest assured that our engineers are working diligently to get it resolved.
I recommend contacting our Customer Care Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose a way to connect to us.
Let me also share these articles for additional reference:
I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.
