Hello, waringrj.
Thanks for reaching out to the Community. First of all, I appreciate you providing the complete details of the issue you're getting. If you already tried using other browsers and performed clear cache and still having the same results, I suggest contacting our Phone Support team so they can check it out using their screen-sharing (remote access) tool and further investigate. They can also perform more troubleshooting steps to fix it for you.
You can follow the steps below to connect with us:
- Sign in to your QuickBooks Online company. Then click Help (?).
- Click Talk to a human.
- Choose Talk to a human.
- Enter your concern.
- Tap Contact us. Then choose either Chat or Get a callback.
Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
Please let me know how it goes after contacting them. I'm only a few clicks away should you have any additional questions. Take care and have a wonderful rest of the day!
