Other questions
Thanks for joining this thread and letting us know you're experiencing the same problem as the other users, @ebgcust.
I'm joining in to share some insights about this sorting concern of your product list. The general suggestion if QuickBooks is not functioning correctly is to try browser troubleshooting.
Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.
Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.
If that doesn't fix it and this has been a recurring issue for you, we highly recommend getting this reported to our engineers. They can check the log files of your account to diagnose what's causing the repeated problem.
To get a hold of a representative to check your account, follow these steps:
- Go to the Help menu then choose the Search tab.
- At the bottom click on Contact us.
- Enter the keyword Account Management and Billing in the What can we help you with? box.
- On the next screen, scroll down to How would you like to connect with us section.
- Choose Chat with us to initiate a discussion with a live agent.
- Enter you account contact information then press Get a chat.
- When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after.
Reach out to us during our operations hours. You will see it here: Support hours and type.
We ask for your patience regarding this concern. Please update us on the result after trying the troubleshooting or after contacting our support. I want to make sure this concern is resolved.
