Thanks for visiting our forum again, @lhall1,
I know contacting support can be cumbersome, when you have more important things to do. I want to make sure you're able to get in touch with our QuickBooks Support. The contact options available when you contact us, depends on the the keyword or topic you want to get help for.
You can follow these steps to get the callback option and log your request. I know you already did this but you can create multiple callback requests for the same number. Here's how:
- Go to the Help menu then choose the Search tab.
- At the bottom click on Contact us.
- Enter the keyword Account Management and Billing in the What can we help you with? box.
- On the next screen, scroll down to How would you like to connect with us section.
- Choose Callback to initiate a discussion with a live agent.
Provide your phone number beforehand to the representative so they can call back if in case you get disconnected again. Refer to this article to learn more about our contact options and support availability: QuickBooks Online Support
Kindly update me with the result in this thread. I want to make sure your concern is resolved so you're able to run payroll without any interruptions.
