Lisa in Iowa
Level 2

Other questions

This is NOT an IT issue.  This is a QB relying on IE11 which is now UNSUPPORTED and being DELETED completely from computers using Windows.  Microsoft had warnings about IE no longer being supported as of June 2022 but for some reason they have decided to completely delete it with the latest update.

 

Since I am a hoarder I was able to use my old computer (which limped along) to reload QB on it after using a thumb drive to physically transfer my QB files (I couldn't open QB desktop so I had to actually transfer them from my hard drive to the thumb drive).  Prior to doing this I DISABLED Windows updates on my old computer to make sure they don't delete IE11 off of it.  Then I was able to open QB Desktop once everything transferred and get my books on QB Online instead.  I am going to use QB Online until Intuit's engineers get this straightened out and have an update where we can use ANY web browser so this doesn't happen again.

Otherwise, unfortunately, a lot of customers may decide to use a different bookkeeping program which does allow use of other web browsers.