Hello, Nish12.
I appreciate for following the step provided above. However, since the resolution didn't work on your end. I'd recommend contacting our Customer Care Support to have this investigated. They have the tools capable of pulling up your account in a secure environment, which we are unable to do so here in the Community for security reasons.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk and then choose a way to connect.
Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
Please inform me of how it goes. It's my priority that you're able to get back to running your business as soon as possible. Wishing you and your business continued success. Stay safe!
