Other questions

JasroV · ‎October 18, 2021

Thanks for sharing your concerns with us, @SupercutsCarolinas.

Currently, we have an ongoing investigation where some users are having trouble getting their Bank of America data. Rest assured our engineering team is working diligently to fix this as soon as possible.

In the meantime, you'll want to manually upload your bank transactions to your account. This way, you'll be able to view your latest transactions in QuickBooks Online (QBO). I'll show you how:

Go to the Banking or Transactions menu.
Select Upload transactions or Upload from file from the Link account drop-down menu.
Click Browse and then select the file you downloaded from your bank. Then select Continue.
From the QuickBooks account drop-down, select the account you want to upload the transactions into, then click Continue.
Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks, then select Continue.
Select the transactions you would like to import and click Continue.
Then select Yes to import the transaction and click Done.

You can also utilize this article for more details: Manually upload transactions into QuickBooks Online.

Once done, you might want to check out these links for guidance in ensuring your accounts are well accounted for:

Additionally, I encourage you to contact our support team. This way, they can add you on the list of affected users and be notified via email of any updates. Ensure to review their support hours to know when agents are available.

Please bear with us as we're working to fix this issue. If you have any other concerns supervising your bank connections and transactions, you can always count on me. I'll be more than happy to assist you further. Keep safe and always take care!