Hey there, EviaEventsAccountingDept.
I've checked our records and haven't found any investigations related to your concern. Sometimes, issues like this might be caused by a corrupted file cache stored in your browser.
We can do some troubleshooting steps to rule this out. Let's open your QuickBooks Online account in an incognito or private browser. This mode will not save your browsing history and will also help isolate any web issues.
Here are the keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works fine, you can go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites. It also helps pages to load faster. Please make sure to restart your browser afterwards.
You can also use a different supported browser as an alternate solution.
Please let me know if you have additional questions in QuickBooks. I'll be here to help however I can. Stay safe!
