This is not the impression we want you to experience when emailing your invoices. I've got some steps we can perform to get this sorted out, MNM25.
I've checked our records and there's no reported case about this one. I appreciate the time and effort you've spent with our chat support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. Let's try opening another company file to check if you're having a problem with only one file and not the program itself. Let me show you how:
- In your QuickBooks, go to the File menu at the top left.
- Choose Close Company.
- In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
- Choose another company file with an invoice template and click on it.
Then, try emailing the invoices again. If it works, there may be a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software. For additional troubleshooting options when fixing Unrecoverable Errors, kindly check out the following articles:
If the problem persists, I'd suggest contacting our Technical Support Team. I know you already contacted our support, however, this is the best option we can have for them to further investigate what's causing this issue. Please provide the reference number (if you have since you reach out to us before) to the agent for them to review your case. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.
Feel free to visit our Sales and customers page for more insights about managing your company's income and customers.
You can always update us after contacting our support or performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one.
