I've got you covered, Jill.
Allow me to share some info about the missing feature in your account.
If you're about to print the form, the checkbox option will show if you're only checking the printer setup, the checkbox option will not appear. Here's how:
- From the transaction page, select Print.
- Choose Invoice, and then click OK.
- In the Print One Invoice window, make sure to put a checkmark on Shade alternate table rows box.
- Click Print.
On the other hand, since the other two users have this option. Let's check the user access role to verify why you don't have a check option for the shaded line.
- Go to the Company menu and select Users. Then select Users and Roles.
- Select the Role List tab. Then select View Permissions.
- Select the roles you want to review and then select Display.
For more detailed steps, check out this article: Create and manage roles in QuickBooks Desktop Enterprise
If you have the same role as the other users, you can isolate the issue by deleting your access and recreate it as a user.
For future reference, you can also use and customize form templates in QuickBooks Desktop.
Just in case you encounter issues customizing templates, you can read this article here to learn how to fix it.
Reach out to me if you have any other concerns or questions about QuickBooks. The Community has your back, and I’m here to assist further. Have a good one.
