I appreciate for going through the suggestion and troubleshooting steps shared by my colleague, @DandB7.
Allow me to direct you to our support team so this gets sorted out right away. They have the tools to securely look into your account and investigate the cause of your inventory discrepancy. I'll guide you how on how to reach out to them:
- Go to the (?) Help menu in your QuickBooks Online (QBO) account.
- Select the Search tab.
- Click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Select either Chat with us (if you preferred messaging) or Give us a call.
You can also utilize this resource for more details and ensure to review their support hours to know when agents are available: QuickBooks Online Support.
When everything is all set, you'll want to check these articles for future reference. These can guide you on how to personalize your reports to show the data you need and handle your inventories flawlessly:
In case you have any additional questions about your inventory qty or with your QBO account, feel free to tag me in your response. I'll be more than happy to work with you again. Keep safe and have a great weekend ahead!
