Hello, Maj347.
Let's try entering the 10-Digit Pin in your QuickBooks Desktop through the Enter agency login information screen. For the steps on how to do it, just refer to CharleneMae_F's instructions above.
If you already followed the instruction and the issue persists, I highly suggest contacting our Phone Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps to fix this for you.
Here's how to reach them:
- In QuickBooks Desktop (QBDT), go to the Help menu at the top.
- Get to the QuickBooks Desktop Help.
- Select Contact Us at the bottom to connect with our live support.
I'm adding this article that tackles E-filing issues in QBDT: Troubleshoot efile or epay rejection issues.
If there's anything I can help you with, just let me know by leaving a comment below or post again. Thank you and have a great day ahead.
