Hey there, @KORE.
Thanks for taking the time to reach out to the Community for support.
I understand how frustrating it can be when the programs aren't working the way we need them to. Since you've lost some data, I encourage you to contact our support team. This way, an agent can use their tools they have available to investigate this matter further.
I've included the link to connect with an agent below.
Please let me know how everything goes and feel free to reach out any time. Take care!
