Hello BillMorrison!
I understand that you want to remove the letter T from all non-taxable items. Let me help you.
Ideally, the letter T should not appear if the items are non-taxable. You'll want to update, repair, or re-install your Adobe Reader/Acrobat. Any issue with this software can affect the performance of QuickBooks Online.
Also, let's check if this is due to a browser issue. You'll want to use an incognito window and check the invoice from there. Incognito won't save your browsing history which can result in unusual behavior. These are some of the shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related error.
If the same thing happens, please reach out to our Support Team so they can conduct a further investigation:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "Non-Taxable Items".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
Here are some links you can check. This will show you how to properly record customer payments and customize the sales forms:
Keep on posting here if you need more help. Take care!
