cpl4920
Level 1

Why doesn't a credit card payment show up on a Reconcile screen?

I am running QB Desktop pro 2018 on a Windows 10 laptop.  One certain payment for a credit card does not show up in the reconcile credit card window. It shows up as cleared on the bank register; it shows up as a payment on the credit card register; but it won't show up in the reconcile screen. The reconciled balance is the difference for that payment, so it's driving me nuts! I have checked the bank and credit card registers to show the correct accounts are debited/credited, but still... Could someone shed some light on this? Thanks.