This is not the kind of experience that we want you to have, @LatherLab.
Since you're still having an error after trying those troubleshooting steps provided by my colleagues above, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment, isolate the issue you're having and help you in resolving it.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us with some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
The following article will tell you more about tracking product and service items you buy and sell and your product quantities: Add product and service items to QuickBooks Online. It'll also guide you on how to add them to your sales forms.
Reach out to me if you still have questions about your account. I’ll be more than happy to help. Have a great rest of the day!
