Thanks for posting here again, Jason.
We want to help you with your 2021 COVID-19 business grant registration. I want to clarify for which country are you trying to register for. We have other countries offering COVID-19 grants and we want to make sure we give the accurate options and steps for you. Kindly share the information in the comment below.
In the meantime, if you can't create and Equity account in QuickBooks Online, I suggest using a private window. Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.
Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once you open a private browser, log in to your QBO account and follow the steps shared by Maybelle_S. If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.
Post here again for the additional information about your grant registration. I'll be waiting for your response and I'm more than happy to help you anytime. Have a good one!
