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I am having the exact same issue. Every time I attempt to sync QB Time with QB Desktop - I get a login error that I don't have permission, yet when I attempt to use QB Time with QB Desktop - it behaves correctly and lets me in. I must be able to sync. I have added new employees that have no access because I can't sync the files to allow QB Time to acknowledge them and offer the option to invite them to use the app. Please help with a resolution. Thank you. Kim